Phone Calls

OpenERP provides tools to organise phone campaigns. You can configure different workflows for the operator. It’s fully integrated with the CRM so that you can use relationship management facilities: segmentation of customers, automated rules, escalation of cases, transform phone calls to opportunities, questionnaires, etc.

Key Points:

• Rules on: held, not held, multiple temptatives, questionnaires,
• Segmentation tools to help you select and filter on prospects,
• Multiple phone operators allocation,
• Statistics on results, efficiency of campaigns and productivity.

Integration Benefits:

• Integrated with email marketing campaigns and segmentation tools
• Integrated with direct marketing modules

Links:

• Module: